Greenwich Council

Agenda and minutes

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Contact: Daniel Wilkinson  Email: or tel: 020 8921 5102

No. Item


Apologies for Absence

To receive apologies for absence from Members of the Panel.


Apologies for leaving early were given by Councillor Mehboob Khan.


Urgent Business

The Chair to announce any items of urgent business circulated separately from the main agenda.


There was no urgent business.


Declarations of Interest pdf icon PDF 24 KB

Members to declare any personal and financial interests in items on the agenda.  Attention is drawn to the Council’s Constitution; the Council’s Code of Conduct and associated advice.

Additional documents:


Resolved –


That the list of Councillors’ memberships as Council appointed representatives on outside bodies, joint committees and school governing bodies is noted.


Minutes pdf icon PDF 143 KB

Members are requested to confirm as an accurate record the Minutes of the meeting held on 13 December 2016 (to follow)


No motion or discussion may take place upon the Minutes except as to their accuracy, and any question on this point will be determined by a majority of the Members of the body attending who were present when the matter in question was decided.  Once confirmed, with or without amendment, the person presiding will sign the Minutes.


Resolved -


That the minutes of the meeting of the Regeneration, Transport and Culture Scrutiny Panel held on 13 December 2016 be agreed and signed as a true and accurate record.


Scrutiny of transport providers serving the Royal Borough of Greenwich pdf icon PDF 19 KB

To receive presentation from representatives of transport providers in the Royal Borough (appendices to follow)


Additional documents:


The Panel received a presentation from Richard Storer, Community Relations Manager, Crossrail (a copy of the presentation is attached as Annexe A). He invited everyone to attend an exhibition Tunnel: The Archaeology of Crossrail at the Museum of London until September 2017.


In response to questions from the Panel, Richard Storer, Community Relations Manager, Crossrail, clarified the station configuration at Paddington and Liverpool Street, and indicated that the architecture of the Woolwich Arsenal station reflected the history of the arsenal. He confirmed that wi-fi would be available along the track. He said that network transfers were expected to happen at Abbey Wood and not Woolwich Arsenal station, and that Crossrail ticket prices would be the same as TfL fares. He confirmed that it would be possible to get a direct Crossrail train from Abbey Wood to Reading.


Richard Storer, Community Relations Manager, Crossrail, stated he would confirm if it was possible for Members to visit the stations.

Action: Corporate Services


The Panel received a presentation from Mike Gibson, Public Affairs Manager, Southeastern (a copy of the presentation is attached as Annexe B).


The Panel raised questions about capacity and performance.


Mike Gibson, Public Affairs Manager, Southeastern, highlighted that Southeastern had met all its targets since being awarded the franchise despite having a bigger percentage increase in passengers than other providers, and was operating more trains than in 2009. He explained that there had been a 40% increase in passengers since 2009 which was related to people moving out from Central London. There was a formula determined by the Government with regard to ‘passengers in excess of capacity’ (PiXC) and if capacity exceeded the defined amount then the Office of Rail and Road would instruct the operator to take action; passengers standing for less than 20 minutes fell below the PiXC level. He advised that Southeastern were improving punctuality by having more drivers, and by having standby drivers, and by seeking to reduce the temporary speed restrictions. 300 peak and shoulder peak services had also been provided; Southeastern were awaiting a decision from the Department for Transport (DfT) on whether they could have more rolling stock. Southeastern were making it easier to claim compensation and were working with other travel providers to ensure alternative travel means were available in the event of trains not running. The Olympics period saw a record level in customer satisfaction; this was a period when all engineering work was suspended, all units were in operation, and stations were fully staffed and managed.  To increase current levels of customer satisfaction they were looking at removing the temporary speed restrictions, improving the profile of staff, and TfL were looking at a simpler fare structure. Southeastern’s aim was to achieve an 85% satisfaction level by 2018.


The Panel raised questions about staff.


Mike Gibson, Public Affairs Manager, Southeastern advised that 4G phones and tablets were to be rolled out to staff so they would possess up-to-date service information. There  ...  view the full minutes text for item 5.